Our Team

We recruit all our staff according to their attitude first, if a member of the team is kind, caring, emotionally intelligent and self-motivated they are exactly the type of person we want to work with. Someone with experience or a deep desire to care can be taken through our comprehensive training programme and be given the knowledge and ability to care to our expectations.

We have a varied mix of staff working at the home; including nurses (both mental health and general health nurses), house leaders (or seniors), care assistants, house-keepers and many others support staff. What we all share is a willingness to to provide the very best care to our residents in a happy, content home emphasising a family style ethos.

Our Values and Beliefs

Compassionate Professionalism

We believe that for someone with dementia starts with understanding that we need to care for them not as a patient but as a person. Showing them genuine compassion whilst performing to the highest professional standards

Continual Improvement

We believe that understanding how to care for people with dementia is a continual journey for everyone involved and as such we know we can always learn more and do better for those we have the responsibility to care for. Each resident has a key carer and named nurse to ensure all their wishes and needs are fully met.

Understanding People

To really be able to care for those who can’t see the world around them with in a logical mind as most do, we have to understand what makes that person who they are. Only once we understand their feeling and emotions can we try and understand how a person with dementia sees their world around them

Going with their Flow

People with dementia may have the same need for routine that others do but they may need them at entirely different times. It is important that we respect the individual routines of residents and not have a ‘one size fits all’ approach. As far possible we aim to ‘Go with their flow’.

Experienced workforce

Our experienced workforce know that developing an in-depth understanding of our residents will create a better quality of life for them. That’s why we focus on ensuring good staff continuity; this means that residents and staff are able to build the strong relationships that are so important to feeling at home.

Activities and wellbeing

In-house activities based on needs, wishes and capability as well having regular outside entertainers and regular trips out. Meal-times and locations are flexible to residents’ choice and special diets are catered to.

Our Model of Care

As people with dementia may be disoriented to time and place. Depending on someone’s stage of dementia we wouldn’t normally try to re-orientate them to the current time and place if it’s not helpful to their wellbeing.

Instead we work with staff so that they can join our residents in the reality they are in. Some people may be going back to times when they were very young or a few years ago. Some may have trouble with a normal sleeping pattern, they may be trying to get ready for work or to meet someone they used to know. They may not be hungry at usual meal times. How we as staff respond in these different situations is really important in giving high quality support.

Knowing who they were and are helps our staff better enter their reality and makes the home a warm safe place not a confusing unknown one. We can help them get ready for work, reassure them that their friend or family member is coming to see them soon and offer them another activity until then or we can understand that what they really need is the comfort or safety and that is why they are really looking for a lost family member or friend. We can have meals ready for them when they are ready to eat even if that is early in the morning or late at night. We try to focus our day around our residents and not fit them into our routines.

We have three ‘houses’ within the Home each house is created to specifically care for the needs of people in the different stages:

Ashley House

Ashley House is set up for people who are in the early stages of dementia and are somewhat forgetful of the time and place they are in. We find residents in Ashley House are able to take part in pretend domestic activity like polishing brass, doing ‘washing up’ or sorting odd socks. This gives them a purpose and something to occupy them as it did before dementia which is actually a comfort to them.

Ash Vale

Ash Vale is for people who are in the mid stages of dementia and may be mobile and have repetitive behaviours and need space and different objects to interact with while still being observed for safety. Here activity is more tactile with different textures to feel and hold for others it may be that things like drawing, colouring in or simple puzzles are best.


Meadows is for people with more physical health needs, are not mobile and need a quieter more peaceful environment with more focused care and attention. Here sensory activity is best using soothing smells, tastes or lighting can be very rewarding for them.

Whilst we have these three houses set up for people in distinct stages of dementia where possible we encourage people to go where they like and spend time in houses of their choosing or that they find is a better fit for their personality.

As all of our houses are set up for people in the different stages of dementia and because residents can move from one house to another depending on their needs. It means we don’t have a ‘one size fits all’ approach to dementia care. Teams members for each house work within their smaller teams so that we can develop and train people differently and we select staff with complimentary personalities to the house they are in.

Having the same house staff team also means they get to know the people in their house more and more and know what they need and like better and better. The bonds they form are stronger and this helps them to provide better care.


The best kind of activity for people with dementia are ones that make them feel occupied, valued and worthwhile and are fun.

We have a programme consisting of traditional activities like bingo, dominoes, cards etc. As well as regular weekly entertainers who visit the home including singers, magicians, ventriloquists, musical therapy, pet therapy etc.

We also focus on other types of activities geared up for people in different stages of dementia. Some residents may really gain from simple things like helping staff set the table for lunch or doing more household tasks like washing up, baking cakes, polishing brass things that they used to do that gave them purpose and therefore fulfilment before they had dementia.

A lot of our ladies, depending on where they are in their condition, gain a lot from doll therapy so that they can provide care and comfort to someone else. This is why we make use of specialist dolls.

Some of our gentleman feel fulfilled when they are given tasks to complete like painting wooden items or fixing broken lamps, shelves etc.

People in more advanced stages of dementia whose ability to concentrate is diminished may gain more from smaller more frequent activities involving smell taste and touch. This kind of sensory activity is good at improving the mood of people and can be achieved in a variety of ways.

We also have our own mini bus which we can use for short trips to the shops or local parks or trips to further afield to places like wildlife attractions, air museums, shopping centres etc.


Our specialist training programme involves all of the fundamental courses that are required these are through a Skills For Care – Recognised Provider.

We also provide extra dementia training from trainers we know to provide excellent up to date training in an accessible way, these people include All About Dementia’s Patsy Pope. We follow a model of care set out by Dr David Sheard called the Butterfly model. We also have our own in house training facilitator who provides extra training in other key areas. As well as making full use of the training available from the professionals in the NHS and Local Authorities.

All of our nurses are Nursing and Midwifery Council approved to practice and have a variety of other qualifications in other specialisms including mental health, palliative care, learning disabilities to name just a few.